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Frequently Asked Questions
Quick answers about shipping, returns and ordering from PawHaven.
How long does shipping take?
Standard shipping takes 7 to 15 business days worldwide. Express shipping takes 3 to 7 business days. Tracking is provided for every order.
Do you ship to my country?
We ship to 100+ countries. If your country is not available at checkout, contact us and we will arrange it.
Can I request a sample before ordering in bulk?
Yes. Shelters, rescues and retailers can request samples before placing a volume order. Contact us for details.
Do volume orders have a minimum?
Minimums vary by product and are confirmed with our team when you request volume pricing. Retail orders have no minimum.
How do I get volume pricing?
Contact us for pricing on our full range. We support rescues, shelters and retailers worldwide.
What payment methods do you accept?
We support PayPal and major credit cards, plus bank transfer and cash on delivery where available.
Can I track my order?
Yes. Once shipped, a tracking number is added to your order in your account and we notify you by email.
What is your return policy?
30-day returns for defective or incorrect items. See the Returns page for details.